About Jaydeep Talukder

  • Qualification Bachelor of Commerce (B.Com)
  • Age 43 - 47 Years
  • Salary 5000
  • Gender Male

Education

Experience

  • 2016 - 2020
    Synchrony International Services Private Limited

    Production Support Analyst

     Partner with Business and IT to prioritize and drive execution collaboratively for SPRINT releases across different channels (Digital Technology/IVR/IVA/Automation).  Responsible for preparing and communicating the project plan and important milestones and track the projects performance against milestones.  Support post release validation on release day of the projects.  Work across multiple function groups including Ops, IT, Risk, Fraud, Compliance, in coordinating defects/configuration changes identified for the respective Product/Platform. Ensure proper ownership of these defects/ changes, including any emerging issues.  Provide updates on all major releases to senior leadership team including Site Leaders, Functional leaders, and Operational Leaders.  Maintain a constant understanding of current and planned functionality of the respective application/platform within the agile products.  Participate in Improvement projects as needed by the business.  Co-ordinate Functionality Overview sessions with the Sites (as and when applicable).  Monitor, reconcile and inventory tracking for internal and 1st party supplier supported Contact Channel processes.  Investigate Legal and Compliance complaints and changes related to Contact Channels.  Responsible for supporting resolution of identified issues. Support end-to-end resolution for any identified issues by coordinating with SYF business teams and 1st party suppliers to identify, implement and validate solutions.  Daily surveillance, tracking and reporting of vendor files and responsible for Vendor Management globally  Create and maintain surveillance dashboards, job aides, and Genius, Procedure and Process documentation.  Support integration of new projects, 1st party suppliers, client additions and run of current processes, including writing and following test scripts.  Subject Matter Expert of assigned contact channels’ surveillance and key liaison with 1st Party Suppliers, Internal / External Auditors, for process control and compliance.

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